garden-shower.eu is the property of Have-bruser.dk ApS, trade register no. DKDK36085606, address c/o Lavpristelte.dk ApS, Mileparken 16, 2740 Skovlunde, Denmark, phone. +45 2681 9558, e-mail address info@have-bruser.dk
Contracts are concluded in the English language
The right of withdrawal only applies to private consumers who purchase via Garden-shower.eu. Traders are not entitled to the right of withdrawal
Payment and delivery
We accept payment with American Express, Apple Pay, Bancontact, Diners club, Discover, eps, Google Pay, iDEAL, JCB, JCB J/Secure, Klarna Payments, Maestro, Mastercard credit card, Mastercard debit card, Visa, Visa debet and bank transferIf you use an international payment card (e.g. Visa or Mastercard), the order amount will be reserved immediately in your bank account. In case of cancellation, the reservation of the amount is usually canceled/released after 1-2 working days. With some banks, however, it can take up to 30 days for a reservation to be canceled
The amount will only be debited when the item is shipped
If you have ordered several items and one of the items is in arrears, we will not deduct the payment for this item until the item is dispatched
Prices are quoted in euros. Shipping costs are added to the prices. You select the shipping method at the end of the order process. Depending on the selected payment method, fees may apply
We endeavor to ship your order within 2 days of your purchase
We deliver the goods with Postnord, GLS
We deliver in Denmark, Sweden, Netherlands, Belgium, Luxembourg, Spain, Italy, Austria, Portugal, Switzerland, Finland, Bulgaria, Estonia, Greece, Croatia, Poland, Malta, Cyprus, Latvia, Lithuania, Ireland, Czech Republic, France, Germany, Hungary
Right of withdrawal
As a consumer, you have the right to cancel a contract within 30 days without giving any reason.Companies have no right of withdrawal.
The withdrawal period is 30 days from the day on which you or another person of your choice (with the exception of the carrier) took possession of the goods
If you have ordered several goods in one order and we cannot deliver the goods at the same time, the withdrawal period will expire on the day on which you or another person of your choice (with the exception of the carrier) take possession of the last goods
If the withdrawal period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the period is extended to the next working day
How you can exercise your right of withdrawal
You can exercise your right of withdrawal by informing us that you wish to cancel. For example, you can send a letter or email with your cancellation to Garden-shower.eu, c/o Lavpristelte.dk ApS, Mileparken 16, 2740 Skovlunde, Denmark, +45 2681 9558, info@garden-shower.eu
You can use the statutory standard withdrawal form, but it is not mandatory. You will find the withdrawal form at the end of the order confirmation
The withdrawal period will be deemed to have been observed if you send the notice of withdrawal before the withdrawal period has expired
Returning the goods and return costs
If you have canceled the purchase of a product, you must send or deliver the product to c/o Lavpristelte.dk ApS, Mileparken 16, 2740 Skovlunde, Denmark immediately and at the latest within 14 days after you have informed us that you wish to cancel the purchase. The deadline is met if you return the goods within the 14 days
Goods cannot be returned cash on delivery or freight collect
You must bear the cost of returning the goods yourself
Reimbursement of the money inthe event of withdrawal
If you cancel the contract, we will refund all payments we have received from you, including delivery costs
We will refund the amount to you immediately and in any case within 14 days at the latest from the day on which we receive notification of your withdrawal. However, we may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees whatsoever for the refund
Inspection of the goods and packaging
You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods
As a rule, you can inspect the goods as you would in a store, but you cannot use them. If you have used the goods in a way that is not permitted in a store and we cannot resell them or cannot resell them at full price, you must expect us to deduct the reduction in value from your refund. If the item no longer has any commercial value, we will not refund the purchase price
You must return the item in its original packaging
Please also make sure that the item is properly packaged when you return it. You bear the risk of the parcel/goods until we have received them. Therefore, please keep the postal receipt and any tracking number
Complaints - If something is wrong with the goods
At garden-shower.eu, you as a consumer always have a right of complaint of 2 years. The right of complaint extends to defects that were already present when the product was purchased, but not to damage that occurred later, such as frost cracks or other damage caused by improper use/storage. Frost damage is NEVER covered by the guarantee.Data protection
We understand and respect the importance of data protection on the Internet. We do not share customer/user information with third parties unless necessary to complete a transaction. We will not sell your name, address, e-mail address, credit card or personal information to third parties without your prior consentInformation about complaints
A complaint about a product or service can be submitted to the House of Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via the House of Nævnenes Hus complaints portal. The mediation team will try to resolve the dispute through mediation, and if no solution can be found, you can submit the complaint to the Consumer AgencyAs a rule, the product or service you wish to complain about must have cost at least DKK 1,110 and no more than DKK 100,000. For complaints about clothing and shoes, the price must generally be at least DKK 720. The amount limits are subject to change. You must pay a fee for the processing of your complaint
The European Commission's online complaints portal can also be used to submit a complaint. This is particularly important for consumers residing in another EU country. Complaints can be submitted here - https://ec.europa.eu/odr. When submitting a complaint, you must provide our e-mail address info@garden-shower.eu .
